Cochlear and TechSee Win Silver in the 13th Annual Best in Biz Awards 2023

Media Contact

Christy LaPlante
Public Relations Manager
Cochlear Americas
pr-cochlearamericas@cochlear.com

Using visual support technology powered by TechSee, Cochlear has been able to bolster their customer experience by focusing on the needs of their recipients through the use of Augmented Reality. 

New York, NY – January 23, 2024 –TechSee is excited to announces their customer, Cochlear Limited (ASX: COH), the global leader in implantable hearing solutions, has been named a silver winner in the Most Innovative Product of the Year - Healthcare category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America for use of TechSee’s technology.

Revolutionizing Customer Support for the Hearing Impaired with Interactive Live Video Support Sessions

Cochlear, together with TechSee, a renowned leader in computer vision technology, has changed customer support for the hearing impaired by introducing interactive live video support sessions to offer easy and accessible remote service. This revolutionary solution empowers Cochlear Device Support Specialists to "see what customers see," enabling them to guide users more efficiently in setting up or troubleshooting their devices. Customers receive a text message containing a link, and with just a few clicks, they easily start a live video session through a web-based connection using their smartphone or tablet camera. This enables the specialist to accurately diagnose the issue and provide on-screen Augmented Reality overlays, highlighting the necessary actions to resolve the problem effectively. 

“Partnering with TechSee has allowed us to take Cochlear customer support and experience to the next level using visual customer assistance. Seeing what our recipient is seeing and guiding them with AR overlays has made assisting our recipients not only more efficient but also more delightful. We are now able to assist users easier, faster, and better, using TechSee technology.” said Mark Allen, Director, Customer Experience Operations for Cochlear Americas. 

“Our team has been honored to be part of Cochlear’s visual transformation journey. Providing visual customer assistance has changed the way Cochlear supports their customers. We are excited to celebrate this award, along with Cochlear’s dedication to making advancements in medical technology support.” said Eitan Cohen, CEO, TechSee

Best in Biz Awards 2023 honors were conferred in 100 different categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Marketing Executive, Most Innovative Service, Enterprise Product, Best New Product, App, CSR Program, Environmental Program, Website and Film/Video of the Year. For a full list of winners in Best in Biz Awards 2023, visit: https://www.bestinbizawards.com/2023-winners/.

About TechSee 

TechSee is the leading MultiSensory experience platform that enables enterprises to deliver better customer support, enhance service quality, and reduce costs through AI and service automation. Powered by Sophie AI, TechSee’s patented computer vision / generative AI hybrid, enterprises are deploying virtual agents that can see, hear, understand, and guide customers, delivering human-like service.

TechSee is used by over 1,000 enterprise companies in more than 53 countries around the world. Recognized by Gartner as a Cool Vendor in Customer Service, TechSee’s technology has won multiple awards. The company is headquartered in Tel Aviv, Israel, with offices in New York, London, and Madrid.

About Cochlear Limited (ASX: COH)

Cochlear is the global leader in implantable hearing solutions. The company has a global workforce of more than 4,000 people and invests more than AUD$180 million each year in research and development. Products include cochlear implants, bone conduction implants and acoustic implants, which healthcare professionals use to treat a range of moderate to profound types of hearing loss.

Since 1981, Cochlear has provided more than 700,000 implantable devices, helping people of all ages, in more than 180 countries, to hear.

www.cochlear.com/us

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For further information, please contact:

Christy LaPlante
Public Relations Manager
Email: pr-cochlearamericas@cochlear.com