Device help and support

Device basics

Learn how to connect to apps, use accessories and care for your sound processor with video guides and support manuals.

Device support

Troubleshoot common issues related to your sound processor with step-by-step guides or get in touch with customer support.

Help with insurance needs

Navigate the insurance process, see what is typically covered and the ways to pay for sound processor upgrades, parts and accessories.

Learn more

Personalized services and support

Discover rehabilitation resources, the lifetime support of Cochlear Family, and other services to keep you “on air” and hearing your best.

End of support

We are ending support for all Cochlear™ Kanso® 1 Sound Processors on September 30, 2025.

Frequently asked questions

Frequently asked questions on service and support, warranty replacements, rehabilitation resources and more to help you get the most out of your sound processor, and stay "on air."

MRI and medical considerations

What you need to know about having an MRI with a Cochlear™ Nucleus®, Baha®, or Osia® Implant.

Have a question or want more information?

Get in touch with Cochlear

Device help and support

Device basics

Device support

Help with insurance needs

Personalized services and support

End of support

Frequently asked questions

MRI and medical considerations

Upgrading your device

Rehabilitation resources

Join the Cochlear Family

Device basics

Device support

Help with insurance needs

Personalized services and support

End of support

Frequently asked questions

MRI and medical considerations

More information

Upgrading your device

Rehabilitation resources

Join the Cochlear Family