Quality care, anywhere
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Cochlear recipient using Remote Care
Remote Care is very convenient. I saved travel time, saved money on fuel, and I did not lose any time at work. Felt like I was there in person.
Cochlear recipient using Remote Care
The reassurance of Remote Care for Nucleus® Sound Processors
Remote Check is a convenient, at-home testing tool that allows you to complete a series of hearing tests through the Nucleus Smart App, without a trip to the clinic.
Your clinician may ask you to complete a Remote Check as a way of monitoring your progress, or instead of a routine appointment. Your clinician decides which Remote Check activities they want you to complete and reviews your results to see if any follow up is needed.
The convenience of Remote Assist for Nucleus® Sound Processors
Remote Assist allows you to have a scheduled video appointment with your clinician through the Nucleus Smart App, so you can access real-time care without a clinic visit.
During a Remote Assist session you can discuss any concerns with your clinician and your sound processor will be connected to the programming software used by your clinician. This means they can make adjustments if needed, and the changes will be automatically saved.
Are you Remote Care ready?
Are you Remote Care ready?
Your clinician can enroll you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso® 2 Sound Processor. You will also need a compatible smartphone* and an account in the Nucleus Smart App.
Are you Remote Care ready?
Your clinician can enroll you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso® 2 Sound Processor. You will also need a compatible smartphone* and an account in the Nucleus Smart App.
Remote Care for Baha® 6 Max Sound Processors
Remote Care for Baha® 6 Max Sound Processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Remote Care for Baha® 6 Max Sound Processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Accessing Remote Care
Accessing Remote Care
You can be enrolled in Remote Care by your clinician if you have a Baha 6 Max Sound Processor, a compatible smartphone* and an account in the the Baha Smart App.
Accessing Remote Care
You can be enrolled in Remote Care by your clinician if you have a Baha 6 Max Sound Processor, a compatible smartphone* and an account in the the Baha Smart App.
Support for those using Remote Care
Support for those using Remote Care
If your clinician has enrolled you in Remote Care and you need help getting started, you can download the Getting Started guides below.
If you need additional assistance, please set up a virtual session with our Recipient Solutions Managers to "Prepare for Remote Care" or contact Cochlear.
Support for those using Remote Care
If your clinician has enrolled you in Remote Care and you need help getting started, you can download the Getting Started guides below.
If you need additional assistance, please set up a virtual session with our Recipient Solutions Managers to "Prepare for Remote Care" or contact Cochlear.
In a study, 93% of people who used Remote Care said they would prefer to use it again in future appointments.[1]
Disclaimers
*Remote Check and Remote Assist for Nucleus sound processors are intended for ages 6 and older. Remote Check and Remote Assist features are only visible and accessible if they are enabled by a clinician. Clinicians should consider the suitability of the feature before enabling Remote Check and Remote Assist. Remote Check does not replace clinical care and does not involve remote programming of the sound processor. Only available at clinics that have enrolled in Remote Care. For compatibility information, visit www.cochlear.com/compatibility.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Views expressed are those of the individual. Consult your hearing health provider to determine if you are a candidate for Cochlear technology. Outcomes and results may vary.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
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References
- Cochlear Limited. D2010507. Early experience of Cochlear Nucleus Remote Assist. September 2022.