Quality care, anywhere
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Cochlear recipient using Remote Care
Remote Care is very convenient. I saved travel time, saved money on fuel, and I did not lose any time at work. Felt like I was there in person.
Cochlear recipient using Remote Care
Remote Care for Nucleus® Sound Processors
Remote Care for Nucleus® Sound Processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check* to complete a hearing review through the Nucleus® Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Remote Care for Nucleus® Sound Processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check* to complete a hearing review through the Nucleus® Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Are you Remote Care ready?
Are you Remote Care ready?
Your clinician can enroll you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso® 2 Sound Processor. You will also need a compatible smartphone** and an account in the Nucleus Smart App.
Are you Remote Care ready?
Your clinician can enroll you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso® 2 Sound Processor. You will also need a compatible smartphone** and an account in the Nucleus Smart App.
Remote Care for Baha® 6 Max Sound Processors
Remote Care for Baha® 6 Max Sound Processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Remote Care for Baha® 6 Max Sound Processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician enrolls you in Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Accessing Remote Care
Accessing Remote Care
You can be enrolled in Remote Care by your clinician if you have a Baha 6 Max Sound Processor, a compatible smartphone* and an account in the the Baha Smart App.
Accessing Remote Care
You can be enrolled in Remote Care by your clinician if you have a Baha 6 Max Sound Processor, a compatible smartphone* and an account in the the Baha Smart App.
Patient support for Remote Care
Patient support for Remote Care
If your clinician has enrolled you in Remote Care and you need support to get started, please download the appropriate Getting Started Guide below.
Patient support for Remote Care
If your clinician has enrolled you in Remote Care and you need support to get started, please download the appropriate Getting Started Guide below.
In a study, 93% of people who used Remote Care said they would prefer to use it again in future appointments.[1]
Disclaimers
*Remote Check is intended for ages 6 and older. The Remote Check feature is only visible and accessible if the feature is enabled by a clinician. Clinicians should consider the suitability of the feature before enabling Remote Check. Remote Check does not replace clinical care and does not involve remote programming of the sound processor.
**For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear’s Remote Care services, visit www.cochlear.com/compatibility.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Views expressed are those of the individual. Consult your hearing health provider to determine if you are a candidate for Cochlear technology. Outcomes and results may vary.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
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References
- Cochlear Limited. D2010507. Early experience of Cochlear Nucleus Remote Assist. September 2022.