Baha Smart App is compatible with sound processors from the Baha 5 generation and newer.

Cochlear verifies the app compatibility with the specific smartphone models, devices, and operating systems listed on www.cochlear.com/compatibility. Make sure you are using the latest operating system version, unless otherwise communicated from Cochlear.

While the app could work on other devices if they meet certain minimum operating system and Bluetooth® requirements and relevant functionality is enabled by the phone manufacturer and service carrier, we cannot guarantee that the app will function as intended.

The app provides on-screen instructions on how to resolve common connection issues.

The battery level on your sound processor may be too low to support the connection. Try to replace the battery, then start the app again.

There could be problems with the connection between your iPhone and your sound processor. Make sure Bluetooth is turned on. Also try to unpair your sound processor from your iPhone, then pair it again and start the app.

The connection between your sound processor and smartphone can be lost if the distance between the smartphone and sound processor is too great or blocked. To re-establish connection, make sure the sound processor is within range of your smartphone.

If you experience connection problems after updating the operating system of your compatible iPhone, unpair the sound processor, restart Bluetooth, then pair and connect your sound processor.

There is no exact distance, since this depends on factors such as sound processor battery level, objects in-between, and the environment you are in.

When you pair your sound processor to your compatible iPhone, you could also start to receive audio streaming including phone calls, music and notifications.

To change the default streaming settings, navigate to Settings > Accessibility > Hearing Devices.

• To prevent ring tones to be streamed to the sound processor, deactivate ‘Play Ringtones’.
• To prevent call audio to be streamed to the sound processor, tap ‘Audio Routing’, then tap ‘Call Audio’ and select ‘Never Hearing Aids’.
• To prevent music or other audio to be streamed to the sound processor (including ‘Live Listen’ functionality), tap ‘Media Audio’ and select ‘Never Hearing Aids’.

After connecting your sound processor to the app, you can choose to log in to access the full feature set. If you choose not to log in initially, you can always tap ‘Unlock’ to log in later.

Access to the full feature set allows you to fine-tune the sound processor sound by adjusting the equalizer or selecting presets, to create your own Favourites, and to use Cochlear Remote Care services*. Once you are logged in you can also complete your sound processor registration for Warranty purposes (if it isn’t registered already).

You may have lost connection to your sound processor. When connection is re-established, you can change program again.

The battery indicator in the app will show the current power level of your sound processor battery as full or low. Low battery strength means that wireless operation is close to interruption and that batteries should be changed soon.

The Baha sound processor uses a zinc-air battery, which provides almost the same level of power until it is nearly empty and then loses power very rapidly when it is low.

No. The app does not significantly impact the consumption of the sound processor battery. Running the app will take up some of the iPhone battery, like other apps do.

Yes. Ensure that they are correctly set up as a bilateral pair during your fitting session with your hearing care professional and pair both to your compatible smartphone.

Yes. If you pair your mobile device with your child’s sound processor, you can control and monitor it from a distance, but you need to be within range.

Note: When you pair your child’s sound processor to your compatible iPhone, your child could also start to receive audio streaming including phone calls, music and notifications from your iPhone.

To change the default streaming settings, navigate to Settings > Accessibility > Hearing Devices.

• To prevent ring tones to be streamed to the sound processor, deactivate ‘Play Ringtones’.
• To prevent call audio to be streamed to the sound processor, tap ‘Audio Routing’, then tap ‘Call Audio’ and select ‘Never Hearing Aids’.
• To prevent music or other audio to be streamed to the sound processor (including ‘Live Listen’ functionality), tap ‘Media Audio’ and select ‘Never Hearing Aids’.