Baha® Smart App: Getting started

Benefits of using the Cochlear™ Baha® Smart App

The Cochlear™ Baha® Smart App empowers you to manage your own hearing experience by giving you control over your sound processor and wireless devices. The Baha Smart App is also your gateway to Cochlear’s Remote Care* services, so you can meet and have adjustments made by your hearing health professional from home, without having to travel to the clinic.

Log in with your Cochlear Account to unlock the app and access features that allow a more personalised experience.

• Adjust bass, mid and treble using the equaliser
• Save adjustments as Favourites
• Access Presets for different listening situations
• Link Favourites to specific locations
• View data logging in Hearing Tracker
• Locate a lost sound processor
• Simulate sound processor signals
• Self-manage device registration and clinic association
• Access Cochlear Remote Care services, where available.

If you choose to not log in, you can still change programs, adjust volume and view battery status.

Your personal information will be handled in accordance with our Global Privacy Notice. For more information visit www.cochlear.com/privacy.

How to download the Baha Smart App

The Baha Smart App is free to download from App Store in countries where it’s available. Simply search for ‘Baha Smart App’ and follow instructions on how to download and install.

Compatibility

The Baha Smart App works with compatible Baha sound processors and compatible iPhone. Cochlear Remote Care is not available in all countries.

For compatibility information, visit www.cochlear.com/compatibility

Apple Watch

There is an Apple Watch extension that allows you to interact quickly and discreetly with your sound processor, and to receive important notifications such as battery warnings. For instructions on how to load the Baha Smart App extension to your Apple Watch, please refer to your Apple Watch instructions.

Getting started – Pairing to iPhone

To connect the app to your sound processor, you first need to pair your sound processor to your iPhone. Please consult your iPhone instructions for pairing hearing devices, or follow the general guidance below.

Note: When you pair your sound processor to your compatible smartphone, you could also start to receive audio streaming including phone calls, music and notifications. To adjust your audio streaming settings, please refer to our FAQ section.

1. Before you start the pairing process, make sure your sound processor has a fresh battery and is turned off.
2. On your iPhone, go to Settings -> Accessibility.
3. Turn on your sound processor to make it discoverable for 120 seconds. When pairing to two sound processors, turn them on simultaneously.
4. On your iPhone device, tap ‘Hearing Devices’. If Bluetooth® functionality is turned off, tap to turn it on. Your iPhone will now start searching for your sound processor. This may take some time.
5. Tap the name of your sound processor once it appears. If you are pairing bilateral sound processors, the name will appear once, together with R + L.
6. When the pairing window appears, accept the pairing request (or pairing requests if pairing bilateral sound processors).

Important: Wait (and do not leave the pairing screen) for pairing confirmation to be heard in the sound processor before proceeding. A series of six beep tones will be heard, followed by a ripple tone approximately 20 seconds later (or wait for 120 seconds to be certain that the process has been completed).

To unpair your sound processor from your iPhone, tap Settings > Accessibility> Hearing Devices. Tap the name of your sound processor, then tap ‘Forget this device’.

Getting started – Connecting the app

Download, install and open the Baha Smart App. Scroll and read through the content on the Welcome screen to learn about the different features and important information.

Tap ‘Get started’ to proceed with connecting the app to your sound processor. The app will go through a series of steps to ensure a secure connection to the sound processor can be completed. If there are any issues, instructions will be presented to you on the screen.

• Allow the app to access your location in order to help you locate a lost sound processor and advise you when entering a linked location.
• Allow the app to send you notifications in order to receive battery and connection warnings or tips on how to achieve the best hearing experience.
• Read the privacy statement and choose whether to approve or decline the option to send deidentified diagnostic and usage information to help Cochlear further improve our products. The choice does not impact your ability to use the app. You can find out more at www.cochlear.com/privacy.

Once you have completed connection, you can log in with your Cochlear Account, or create one for free. Some features of the app require logging in to unlock. If you choose not to log in, you will still be able to adjust volume and change programs on your sound processor.

Note: If you’ve previously used a Cochlear online service, such as a different Cochlear app or our online store, you may already have a Cochlear Account and can use the same email address and password to log in to the Baha Smart App. To check whether you have a Cochlear Account or which email address is associated with it, contact your local Cochlear customer service team for assistance. Visit www.cochlear.com/customer-service.

Sound processor registration

Once you have logged in, the app will check if your sound processor has been registered for Warranty purposes and for access to Cochlear online and Remote Care purposes, where applicable.

If it hasn’t, the app will prompt you to register and guide you with on-screen instructions.

To register, confirm the recipient’s name and the date the sound processor was first fit, then select the clinic that fitted the sound processor.

Note: Ensure you select the correct clinic, as the recipient’s details will be associated to this clinic and the clinic may access this information.