Log in with your Cochlear Account
Log in and choose the best sound processor for you.
Why upgrade?
Enjoy the benefits of next-generation sound processor technology.
Upgrading offers many advantages
Hearing well is integral to feeling included in life. Whether you received your hearing solution a few years or decades ago, Cochlear is continually innovating our sound processors to help you to hear clearly and connect with what you love.
How to upgrade
1
2
Are you trading in your current sound processor?
If qualified, receive a credit toward your purchase.
3
Build your upgrade kit
Make the selections related to your upgrade kit, including choosing your accessory.
4
Finalize your order
Our team will begin gathering the relevant information and documentation to finalize your order.
1
Log in with your Cochlear Account
Log in and choose the best sound processor for you.
2
Confirm your insurance details
Please update or confirm your insurance provider name and policy number. We’ll bill your insurance on your behalf.
3
Build your upgrade kit
Make the selections related to your upgrade kit, including choosing your accessory.
4
Submit your order
Our team will begin gathering the relevant information and documentation to finalize your order. The processing time for an insurance reimbursement order could take six to eight weeks.
Frequently asked questions
1. When should I upgrade my sound processor?
Many insurance providers will help fund an upgrade after you’ve used your current device for five years. [1] Also, if your current sound processor is lost or irreparably damaged, or nearing the end of its useful life, upgrading offers the opportunity to get a next-generation sound processor as your replacement device.
2. Paying for upgrades
While costs and coverage vary by health plan, we're here to help answer your questions.[1] Our Reimbursement and Insurance Services team will work directly with your insurance provider so you don’t have to.^ If you self-pay for an upgrade you can trade in your current sound processor to take advantage of our trade-in allowance.[2]
Additionally, there are other options to help manage your out-of-pocket costs like using a Flexible Spending Account (FSA), Health Savings Account (HSA) or CareCredit®.†
3. How to upgrade
Whether you prefer to self-pay for your new sound processor or utilize your insurance benefits, you can submit your upgrade order online and Cochlear will help you each step of the way, including navigating your insurance if applicable.
© Cochlear Limited 2022.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
Disclaimers
^ Please keep in mind, if you choose to self-pay today, you may not be able to submit a claim to your insurance on your own if Cochlear is contracted with your private insurance provider. Visit www.Cochlear.com/US/insurancelist to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services.
† CareCredit® is a registered trademark of ©2021 Synchrony Bank. All Rights Reserved. Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.
References
- Products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.
- You may trade-in one (1) commercially available sound processor when you choose to self-pay. This offer excludes upgrade orders placed through Reimbursement & Insurance Services. Limit 1 trade-in per upgraded device.