New Recipient Welcome and New Upgrade Welcome email, Conditions and Exclusions

1. This is an online exclusive offer.

2. The promoter of this offer is Cochlear Americas.

3. To be eligible for the offer (15% discount) during the promotion period for purchase(s) on Cochlear Store, you must: 

i. Be a member of the Cochlear Family with a valid Cochlear Store account.

ii. Be a registered Cochlear™ Nucleus®, and/or Cochlear Baha® implant, Cochlear Osia®2  recipient or their carer residing in the United States or Canada with a valid Cochlear Store account. 

iii. Complete purchase(s) of up to a maximum of 20 eligible item(s) in the Cochlear Store during the promotion period. 

iv. Enter promotion code Welcome-15 (New Upgrade Welcome email code) / New-15 (New Recipient Welcome email code) in shopping cart; the promotion code will not be valid until it is applied to the eligible item(s). 

v. You may only use this promotional offer for orders in which you personally pay out-of-pocket. You may not use this offer if you wish to seek coverage from Medicare, Medicaid, VA, Kaiser, or Tricare or when using Cochlear’s Insurance and Reimbursement Service to process your order.

4. Offer cannot be used in conjunction with any other discount or promotional offer.

5. Promotion has no monetary value and cannot be exchanged for cash. In addition, it is not transferable or assignable.

6. Free shipping is valid on US orders over $50 USD after promotions and discounts are applied, where ground shipping is available and shipped to single U.S. address.

7. Free shipping is valid on CA orders over $75 CAD after promotions and discounts are applied, where ground shipping is available and shipped to a single Canada address.

8. COVID-19 restriction may impact delivery times and service to some locations. 

9. To the extent permitted by law, we reserve the right to change these Terms, Conditions and Exclusions at any time, including the discontinuance of the offer. Changes will be available on the Cochlear Store.

10. This promotion does not guarantee availability of desired product. Promotion may only be used for qualifying products in stock at time of purchase and subject to Cochlear's discretion.

11. EXCLUSIONS: Offer is not valid for the purchase of: 

i. Sound processor upgrades, Cochlear Y Battery Charger (Z544580), Cochlear USB Charger (Z544581), Cochlear Home Charger (FUZ734).