Join Cochlear Family

Cochlear Family is a programme created to help guide you through your journey ahead and provide support when you need it.

A family with a hearing implant and member of the Cochlear family program pose together

What you'll find on this page

  • Learn about Cochlear Family.
  • Discover how Cochlear Family can support you or your child.
  • Become a member.

Cochlear Family is part of Cochlear’s lifetime commitment. By becoming part of Cochlear Family, you’ll be connected to a supportive and inspiring global community of people, just like you. Simply create your free account and you’ll have access to a range of resources and benefits to help you achieve your hearing potential.

Meet the Family

Being a Cochlear Family member means you can:

  1. Learn how to get the most from your hearing equipment through a series of informative emails that is specific to your Cochlear™ Sound Processor, and where you are in your hearing journey.
  2. Receive exclusive offers and discounts on our online store and enjoy the convenience of shopping for Cochlear products from home.
  3. Enjoy free delivery on all purchases made on our online store.
  4. Be among the first to know about new technology, hearing community news and tips for your device in our quarterly Cochlear Family e-Newsletter.
  5. Receive a 25% discount off the Cochlear Travel Programme; take a spare mapped sound processor with you for peace of mind when you travel.
  6. Connect with a supportive and inspiring community of people to hear their stories and learn from their experience.

"We feel the bond of being one family all around the world."

- Audrey, mother of Antoine the 100,000th Cochlear Family member

Who can join Cochlear Family?

Cochlear Family is for people who have CochlearTM Nucleus®, Baha®, or Osia® hearing implants, and for the people who care for them. Simply complete the short form below to join.

members of the Cochlear family program enjoy a day together

Join Cochlear Family

Become part of a community and be guided through your hearing journey

Join now

More information

A man use his Nucleus cochlear implant water-safe accessory and waterproof in the water for snorkelling

Device support

Select your sound processor to learn more about its features. You can also get tips on how to care for your device with our video guides and support manuals.

Read more
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Upgrading your device

If you're already a Cochlear customer and you'd like more information about upgrades, we're here to help.

Read more
people with hearing cochlear implants meet to help each other

Connect with a volunteer

Hear from others who have been in your shoes and what their hearing journey has been like.

Find volunteers

Disclaimer

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.