Quality care, anywhere
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Cochlear™ recipient using Remote Care
"Remote Care is very convenient. I saved travel time, saved money on fuel, and I did not lose any time at work. Felt like I was there in person."¹*
Cochlear™ recipient using Remote Care
Remote Care for Nucleus Sound Processors
Remote Care for Nucleus Sound Processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check to complete a hearing review through the Nucleus Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician enrols you in Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Remote Care for Nucleus Sound Processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check to complete a hearing review through the Nucleus Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician enrols you in Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Are you Remote Care ready?
Are you Remote Care ready?
Your clinician can enrol you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso 2 Sound Processor. You will also need a compatible smartphone* and an account in the Nucleus Smart App.
Are you Remote Care ready?
Your clinician can enrol you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso 2 Sound Processor. You will also need a compatible smartphone* and an account in the Nucleus Smart App.
In a study with 57 participants, 93% of people who used Remote Care said they would prefer to use it again in future appointments.^
Disclaimer
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
*1 Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.
* For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear’s Remote Care services, visit www.cochlear.com/compatibility.
^ Cochlear Limited. D2010507. Early experience of Cochlear Nucleus Remote Assist. September 2022.