Committed to data privacy and security
We are committed to transparency and integrity in the way we protect and manage the data of our customers and business partners.
You’re in safe hands
Our customers are at the center of everything we do. For over 40 years, we have been innovating to help more people hear their best, and to keep our products and services secure in an environment of changing technology and regulation.
We recognise the trust our customers place in us when they provide their personal information, and the responsibility we have to protect that data. We are committed to ensuring the highest standards of data privacy and product security, overseen by the expertise of our Global Privacy Office and IT Risk and Security team.
Independently certified for information security
You can be confident in our approach to information security, because Cochlear was the first hearing implant manufacturer to receive ISO 27001 certification, for our Connected Care products*.
ISO 27001 is an internationally recognised certification based on an independent, expert assessment of an organisation’s data security.
Our certification reflects our ongoing investment in the people, processes, and technology needed to safeguard personal information.
Our approach to privacy
Across our business and across the globe, privacy is at the forefront of everything we do.
The foundation of our approach is our privacy framework, based on international standards and local laws. The framework is managed and regularly reviewed by our Global Privacy Office.
When developing our products, we use a privacy-by-design approach. This means privacy experts are embedded in project teams to ensure privacy is considered at every stage.
Our approach to data security
Cochlear takes a 'defense-in-depth' approach to data security, using multiple layers of controls and countermeasures to protect infrastructure, systems, and data.
Our global information security program, implemented and monitored by our Global IT Risk and Security team, enables a consistent security framework across business units, applications and geographic regions.
Our security framework ensures data confidentiality, integrity, and availability for Cochlear technology supplied to implant recipients and Cochlear applications used in audiology clinics and hospitals.
Your privacy is our priority
If you would like to know more about our approach to privacy, please review our Global Privacy Notice for more in-depth information.
If you have further questions about our approach to data privacy and security, please contact your local customer service team.
Disclaimer
* The Connected Care portfolio of products certified to ISO/IEC 27001 are Remote Care (Remote Check and Remote Assist for Nucleus® Sound Processors), Custom Sound® Pro fitting software , Cochlear™ Link , myCochlear™ Professional, Nucleus® Smart App and Nucleus® SmartNav. Cochlear first received ISO 27001:2013 certification in October 2022.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
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