Warranty coverage
We know things can happen to your new device. And when they do, we offer recipients a comprehensive warranty* and one-time loss replacement.
What you'll find on this page
- Learn about Cochlear’s warranty protection
- Learn about Cochlear’s loss coverage
- Learn about the benefits of joining the Cochlear Family
"While crabbing in Chincoteague, Virginia, we didn't make sure Sean's [external sound processors] were safely secured and wouldn't you know, Sean accidentally knocked one of his processors into the water!"
- Kelly J., Mother of Nucleus® recipient
Warranty coverage
Cochlear™ Nucleus® 8 and Kanso® 2 Sound Processors
- 5-year warranty for new systems, covering sound processors (Nucleus® 8 and Kanso® 2), magnet (Nucleus 8 and Kanso 2), coil (Nucleus 8), cable (Nucleus 8), battery holder and cover (Nucleus 8)
- 3-year warranty for upgrades, covering sound processor and magnet (Nucleus 8 and Kanso 2), built-in battery (Kanso 2), coil and cable (Nucleus 8), and Remote Control
Cochlear™ Osia® 2 Sound Processor
- 5-year warranty for new systems
- 2-year warranty for upgrades
Cochlear™ Baha® 6 Max Sound Processor
- 5-year warranty for new systems
- 2-year warranty for upgrades
Cochlear™ Baha® 5 SuperPower Sound Processor
- 5-year warranty for new systems, also covers Baha® 5 SuperPower Actuator unit and cable
- 2-year warranty for upgrades
Cochlear™ True Wireless™ accessories
- 1-year warranty
Cochlear Power Extend and Compact Rechargeable Battery Modules
- 1-year warranty
All other accessories (excluding zinc air batteries)
- 90-day warranty
Loss coverage
Should your sound processor go missing during the initial system or upgrade loss period, our loss coverage allows you to replace it completely free of charge* (one time only per device, per side). Once you have made a claim on the sound processor, the loss coverage is no longer available.
Note: Cochlear technology is constantly evolving. Next-generation sound processors are designed to deliver new capabilities and work with your existing implant. As new technology is developed, older sound processors may become outdated and obsolete, and Cochlear may decide to phase out production and support of aging technology. Keep in mind Cochlear™ Nucleus® Sound Processor technology that is compatible with your current implant will remain available so that you can continue to hear without the need for additional surgery.
More information
Please seek advice from your medical practitioner or health professional about treatments for hearing loss. They will be able to advise on a suitable solution for the hearing loss condition. All products should be used only as directed by your medical practitioner or health professional. Not all products are available in all countries. Please contact your local Cochlear representative.
Views expressed by Cochlear recipients and hearing health providers are those of the individual. Consult your hearing health provider to determine if you are a candidate for Cochlear technology. Outcomes and results may vary.
ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Button, CareYourWay, Carina, Cochlear, 科利耳, コクレア, Cochlear SoftWear, Codacs, ConnectYourWay, Contour, Contour Advance, Custom Sound, ESPrit, Freedom, Hear now. And always, HearYourWay, Hugfit, Hybrid, Invisible Hearing, Kanso, MET, MicroDrive, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Off-Stylet, Slimline, SmartSound, Softip, SPrint, True Wireless, the elliptical logo, WearYourWay and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium, Baha, Baha SoftWear, BCDrive, DermaLock, EveryWear, Vistafix, and WindShield are either trademarks or registered trademarks of Cochlear Bone Anchored Solutions AB.
*Terms and conditions may apply. When your warranty period expires, you can purchase an Extended Warranty You can check your warranty status and expiry date in the Cochlear Family online portal.