Log in to your Cochlear account
Log in and review your sound processor options.
Nucleus® sound processors
Upgrade to more easily hear and connect with our changing world.
Next-generation Cochlear™ Nucleus® sound processors
1
2
Select your sound processor
Nucleus® customers can choose between the Nucleus 8 and Kanso 2 Sound Processors.
Baha® customers can upgrade to the latest Baha 6 Max Sound Processor.
3
Select your options
Answer a few questions and select your preferred funding option.
4
Finalise your request
A customer service representative will call you to process your request and answer any questions.
Frequently asked questions
1. When should I upgrade my sound processor?
There are many benefits to upgrading your older generation device. Advances in technology may provide you with a better hearing experience, particularly in challenging environments. You can also enjoy new features that help you connect with people face to face, online or on the phone, and enjoy your favourite activities.
Many insurance providers will help fund an upgrade after you’ve used your current device for a number of years. Also, if your current sound processor is lost or irreparably damaged, or nearing the end of its useful life, upgrading offers the opportunity to get a next-generation sound processor as your replacement device.
2. How are upgrades funded?
There are several funding pathways for upgrading processors.
- Self-funded – Privately purchase your new sound processor by credit card, direct deposit, ZipMoney**.
- Private Health Insurance - If you have an applicable private health fund policy you may be eligible to receive a replacement/upgraded sound processor fully or partially covered every 3-5 years.
- Other Compensable Agency – You may be eligible for a funded upgrade to be considered as part of a related compensation claim, eg. Department of Veterans’ Affairs, Transport Accident Commission, Work Cover, Accident Compensation Corporation.
- Public funding via Hearing Australia - members under 26 years of age may be eligible for a funded upgrade every 5-6 years.
- Public funding via National Disability Insurance Scheme (NDIS) –NDIS participants may be eligible for a funded upgrade every 6 years subject to meeting prescribed eligibility criteria and determined on a case by case basis.
To understand which is the best funding pathway for you, simply submit an upgrade request on the sound processor you are most interested in, and our team will be happy to guide you through the process. Alternatively you can speak with your Health Care Professional.
3. How to upgrade
After consulting with your Health Care Professional, choose which sound processor best suits your needs, along with colour and funding pathway and submit a 'request for information'. Our team of experts will then contact you and guide you through all your options and be with you every step of the way.
© Cochlear Limited 2022.
^^ Compared to previous sound processors Nucleus 6 and Nucleus 7.
¥ When the technology becomes available for the Cochlear Nucleus 8 Sound Processor, a firmware update to your sound processor will allow you to connect to Bluetooth LE Audio compatible devices.
^The Cochlear Nucleus Kanso 2 Sound Processor with Aqua+ is dust and water resistant to level of IP68 of the International Standard IEC60529 and can be continuously submerged under water to a depth of up to 3 metres for up to 2 hours. Refer to the relevant User Guide for more information.
* The Kanso 2 Sound Processor and Nucleus 8 Sound Processor are compatible with Apple and Android devices. For compatibility information visit www.cochlear.com/compatibility
** Credit services are being provided by zipMoney and subject to zipMoney’s terms and conditions.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Prior to placing an order for a sound processor, ensure you have consulted a health professional to confirm that the sound processor is right for you and ensure you seek assistance from a health professional if you sound processor need to be adjusted.
Cochlear™ Nucleus® implant systems are intended for the treatment of moderately severe to profound hearing loss.
For Cochlear™ Nucleus® systems: This product is not available for purchase by the general public. For information on funding and reimbursement please contact your healthcare professional.
Android and Google Play are trademarks of Google LL.
Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® and Auracast™ word mark and logos are registered trademarks owned by Bluetooth SIG, and any use of such marks by Cochlear Limited is under license.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
References
- Cochlear Limited. D1864200 SCAN-2 Design Description. 2022, Apr.
- Mauger SJ, Warren C, Knight M, Goorevich M, Nel E. Clinical evaluation of the Nucleus 6 cochlear implant system: performance improvements with SmartSound iQ. International Journey Of Audiology. 2014, Aug; 53(8): 564-576. [Sponsored by Cochlear]
- Mauger S, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off- the-ear cochlear implant sound processor. International Journal Of Audiology. 2017, Jan 9; 1-10. [Sponsored by Cochlear]
- Wolfe J, Neumann S, Marsh M, Schafer E, Lianos L, Gilden J, O'Neill L, Arkis P, Menapace C, Nel E, Jones M. Benefits of Adaptive Signal Processing in a Commercially Available Cochlear Implant Sound Processor. Otol Neurotol. 2015 Aug;36(7):1181-90. [Sponsored by Cochlear]
- Cochlear Limited. D1631375 Nucleus 8 Sound Processor Product Definition.
- Wolfe J, et al. Evaluation of a wireless audio streaming accessory to improve mobile telephone performance of cochlear implant users. International Journal of Audiology. 2016;55(2):75-82.
- Wolfe J, et al. Improving hearing performance for cochlear implant recipients with use of a digital, wireless, remote-microphone, audio-streaming accessory. J Am Acad Audiol. 2015 Jun;26(6):532-9.
- Warren C, Nel E, and Boyd P. Controlled comparative clinical trial of hearing benefit outcomes for users of the Cochlear™ Nucleus® 7 Sound Processor with mobile connectivity. Cochlear Implants International (2019 Feb); 20(3).
- Introducing Bluetooth® LE Audio, Nick Hunn. January 2022 https://www.bluetooth.com/learn-about-bluetooth/recent-enhancements/le-audio/
- Technical Overview of LC3 [Internet]. Bluetooth® Technology Website. [Cited 2022 Feb 28]. Available from: https://www.bluetooth.com/blog/a-technical-overview-of-lc3A
- Cochlear Limited. D1190805 Processor Size Comparison. 2022, May.