Your sound processor constantly monitors the listening environment and is able to determine when speech is present. The charts on the 'Time in Speech' screen track the time spent in a speaking environment. If you use a streaming accessory (e.g. a compatible iPhone), that time is also calculated and added to the total 'Time in Speech'.

The time spent in a listening environment correlates to progress in your hearing journey. The 'Time in Speech' goal is different for everybody and depends on age, family and work situations and where you are in your journey. A good way to get started is to track your 'Time in Speech' for a week or so, then set your goal a little higher and see if you can improve.

Tips within the Nucleus Smart App can help you to increase your 'Time in Speech'.

When your sound processor is disconnected from your implant, it is referred to as a 'Coil Off'. 'Coil Offs' refers to the number of times that your sound processor is disconnected in a given day, either deliberately (e.g. while changing clothes or when taking a shower) and also instances when the coil or sound processor was disconnected unintentionally (i.e. accidentally knocked off). A 'Coil Off' may also be recorded if there is a problem with your sound processor coil cable.

The number of 'Coil Offs' varies for everybody, as it depends on your lifestyle. It is a good idea to establish your own baseline. You could use the average number of 'Coil Offs' every week to get an understanding of what is normal for you or your child. Alternatively, you could make a note of the number of 'Coil Offs' on a day when you are confident that there were no or minimal number of unintentional 'Coil Offs'. You can use this baseline to determine if the number of 'Coil Offs' you are seeing is higher than usual.

Tips within the Nucleus Smart App can help you with suggestions to reduce the number of 'Coil Offs' you experience.

Note: The Coil Offs feature in the Hearing Tracker within the Nucleus Smart App is not available for Nucleus 22 implant recipients.

The connection between your sound processor and your compatible Apple device may have been lost, so insufficient data was collected during this period.

To prevent this from happening in the future, ensure that both your compatible iPhone or iPod touch and sound processor are switched on, Bluetooth® is enabled and that your compatible Apple device is close by (at least once in the morning and once at night).

Please note that for data to be collected, the Nucleus Smart App must be running, but not necessarily be active in the foreground.

No. You just need to ensure that the compatible Apple device and your compatible sound processor(s) are both switched on, are close to each other regularly (at least once in the morning and once at night), that Bluetooth is enabled and the Nucleus Smart App is running on the compatible Apple device.

No. Your privacy is important to us. Your sound processor monitors the environment and detects speech, but does not record audio.

ForwardFocus is clinician-enabled within Custom Sound Pro fitting software and can be user-controlled with the Nucleus Smart App or as an automated program. ForwardFocus can help you hear better in challenging listening environments. If enabled by your clinician, it can be turned on or off in the 'Program' tab of the Nucleus Smart App.

When turned on, ForwardFocus reduces any noise coming from behind you so you can better hear the person talking in front of you. Simply turn it on in environments where you want to focus on someone speaking in front of you, and turn it off when it’s not needed, for example in a quiet setting.

ForwardFocus is available on Nucleus 8, Nucleus 7 and Kanso 2 Sound Processors. ForwardFocus needs to be enabled by your hearing professional. Contact Cochlear or your hearing health professional to learn more.

Data Sync is a feature of the Nucleus Smart App which allows data from your sound processor to be synchronised to the Cochlear Cloud.

If Data Sync is enabled, your Hearing Tracker data will be backed up and consolidated from all the devices through which data has been captured. This means that if you lose your phone, your data won't be lost if you log in from another device.

When you pair your sound processor with Nucleus Smart App, you will be asked if you wish to enable Data Sync. Enabling the Data Sync feature will mean that your Hearing Tracker data is synchronised to the Cochlear Cloud. If Data Sync is not enabled Hearing Tracker data is only stored on your device and will not be synchronised.

Remote Check is a convenient, at-home testing tool that allows recipients with a compatible sound processor to complete a hearing review without a trip to the clinic.

Your clinician may ask you (or your child) to complete a Remote Check as a way of monitoring your progress, or instead of a routine appointment.

A Remote Check could consist of any or all of the following assessments:

1. Implant site photo
2. Hearing health questionnaire
3. Hardware questionnaire
4. Aided threshold test
5. Speech in noise test (digit triplet test)
6. Implant check

Remote Check activities are completed in the Nucleus Smart App and are similar to those you'd do if you were at the clinic.

Remote Check results are automatically sent to your clinician for review and they will let you know if any further action is required.

Remote Check is not available in all countries and must be enabled by your clinician before you can access it in the app.

You can find out more about Remote Check here: www.cochlear.com/remotecare

If you have any questions about Remote Check, speak to your clinician or contact Cochlear Customer Service. Find your nearest customer service centre here: www.cochlear.com/customer-service

Cochlear Remote Assist allows you to have a scheduled video appointment with your clinician via the Nucleus Smart App, so you can access real-time care without visiting the clinic.

As well as being able to talk to your clinician about your hearing progress, during the Remote Assist session your sound processor will be connected to the programming software used in the clinic. This means your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.

Remote Assist is not available in all countries and must be enabled by your clinician before you can access it in the app.

You can find out more about Remote Assist here: www.cochlear.com/remotecare

If you have any questions about Remote Assist, speak to your clinician or contact Cochlear Customer Service. Find your nearest customer service centre here: www.cochlear.com/customer-service

Remote Check and Remote Assist will appear in your Nucleus Smart App menu. If you can't see these options in your menu reach out to your clinician to check you've been enrolled using the correct email account.

As part of your enrolment your clinician will ask you to complete a Remote Check to assess your current hearing health. You will receive emails with simple instructions and you can complete the Remote Check using your Nucleus Smart App.

Should your clinician want to connect with you through a Remote Assist video appointment, your clinic will reach out to you to schedule a time. At the scheduled appointment time you can join the Remote Assist session through the 'Remote Assist' option in your Nucleus Smart App menu.

For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear's Remote Care services, visit www.cochlear.com/compatibility.

If you are completing your Remote Check activities on an iPod touch, you need to be connected to Wi-Fi.

If you are using a compatible device to complete a Remote Check, or for a Remote Assist session, it must have data enabled or be connected to Wi-Fi.

Cochlear is committed to protecting the privacy of customer information in accordance with applicable privacy and data protection regulations. As such, we use high-level encryption techniques to ensure the security of your information. Personal information is handled in accordance with our Privacy Policy, which is available at www.cochlear.com/privacy